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In addition, the defendants failed to tell subscribers that their subscriptions would be renewed automatically and that they would continue to be charged until they canceled.To avoid additional charges, members had to cancel at least 48 hours before their subscriptions ended.
“Adding insult to injury, users were charged automatically to renew their subscriptions – often without their consent.” According to a complaint filed by the FTC, JDI Dating and William Mark Thomas operate a worldwide dating service via 18 websites, including cupidswand.com, and
Membership means that the site has to commit to an industry code of practice that includes honest communication with users, protecting their privacy and providing a mechanism for reporting abuse.
Inclusion of the ODA's logo on the site indicates membership.
In addition, the defendants are prohibited from failing to honor a refund or cancellation request that complies with their policies, and failing to provide a simple mechanism for consumers to stop recurring charges – at least as simple as the mechanism consumers used to initiate them.
The order also prohibits JDI Dating and Thomas from violating the ROSCA and selling or otherwise benefitting from customers’ personal information, and requires them to pay 6,165 in redress.