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Safer sex One of the things we are committed to discussing with our callers is safer sex to prevent the spread of HIV and other sexually transmitted diseases.

While we never judge your choices, we aim to make you aware of your own sexual health. The helpline is staffed by volunteers and we answer thousands of calls a year.

And then there are friends, parents or family members of LGBT loved ones who are looking for some independent advice and support – we welcome them all!

We are open between 10am and 10pm every day of the week, 365 days of the year. There are about 160 trained telephone volunteers at Switchboard who all identify as lesbian, gay, bisexual or trans. The majority of those who call are LGBT but we also get lots of callers who are considering issues around their sexuality.

A few years ago a volunteer’s generous legacy meant that a new phone system could be installed.

The legacy also allowed us to clear the outstanding debt on the building.

We are also keen for you to use our Instant Messaging service. Switchboard’s offices are fully accessible and were paid for by community fundraising and grants.There are several directories of support services and community-based organisations.Bi Australia We provide specialised counselling support for people who are attracted to more than one gender, or questioning their attraction or sexuality, and their families and loved ones.You can access this service from anywhere in Australia via online video call. We also provide education for service providers about how to work inclusively with bisexual and pansexual people and conduct research about the mental health of bisexual Australians.Website Phone: 1300 664 238 Text: 0444 525 540 Email Listings for LGBTI organisations in both Victoria and Tasmania.

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